Please Note:

  • If your loss was due to clickbait or fraud, we cannot help.
  • We also cannot recover funds lost on exchanges outside of the US.
  • If an exchange is telling you that you need to make a tax payment and then they will release your funds, you are likely the victim of an unrecoverable fraud, and you should not make any tax payments or additional transfers to the thieves.

Need Help Unfreezing Your Cryptocurrency Exchange Account?

As a former Financial Regulator for the State of Illinois, Jordan works with various financial institutions and clients. Jordan has specific expertise in achieving quick resolution in customer service disputes between customers and exchanges and trading platforms. 

Cryptocurrency exchanges have a habit of locking customers out of accounts, sometimes for weeks. Accounts may be frozen or locked from trading while an exchange or trading platform seeks to verify customer identity under applicable Know Your Customer (KYC) regulations. When a consumer account is frozen, the consumer is not able to buy, sell or store new cryptocurrencies, which can cost a consumer greatly given the volatility in the cryptocurrency markets. It is also costly for new customers, who may transfer their tokens or coins onto a new exchange wallet, only to then be locked out for weeks while the exchange seeks to verify the customer’s identity.  

As many have experienced, users of new cryptocurrency trading platforms and even the most established U.S.-based exchanges continue to suffer from poor and delayed customer service and account access. 1818 can help you promptly resolve a wrongful account freeze on a cryptocurrency exchange or trading platform. The market moves fast, and if your account is wrongfully frozen, having 1818 on your side is your quickest path to resolution and access to your assets.

Whether you have purchased; Bitcoin (BTC), Ethereum (ETH), Binance (BNB), Cardano (ADA), Tether (USDT) or Dogecoin (DOGE), we are here to help.

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