People who rely on service animals often still face barriers in gyms, restaurants, offices, and other public spaces. Federal and Illinois law are clear: individuals with disabilities have the right to bring trained service animals, and businesses must make reasonable accommodations.
The Americans with Disabilities Act (ADA) protects people who use service animals nationwide. Businesses open to the public—such as gyms, restaurants, retail stores, and offices—must allow a service animal to accompany its handler in all areas where the public can go. Businesses cannot deny access because a customer or staff member is afraid of or allergic to dogs. Both individuals must be accommodated, such as by seating them in different areas. A service animal may work without a leash if the handler’s disability prevents its use or if the leash interferes with the dog’s work, as long as the handler maintains voice or signal control. A business may remove a service animal only if it is out of control and the handler does not correct it, or if the dog is not housebroken. Even then, the business must still provide its goods or services to the person without the dog present.
Illinois strengthens these rights through the Service Animal Access Act (740 ILCS 13/) and the Illinois Human Rights Act (775 ILCS 5/). Both prohibit discrimination based on disability or the use of a service animal. These laws apply broadly—to gyms, healthcare offices, apartment complexes, retail establishments, and more. It is unlawful for a business to refuse entry, terminate services, or impose additional conditions because a person uses a service animal.
If a business violates these laws, a person may be eligible for relief such as policy changes, reinstatement, staff training, emotional-distress damages, reimbursement for out-of-pocket costs, attorney’s fees, and even civil penalties against the business. The Illinois Department of Human Rights (IDHR) and the Chicago Commission on Human Relations (CCHR) can both investigate complaints and enforce compliance.
If you believe your rights have been violated, it’s important to document everything. Write down what happened, including dates, times, names, and details of what was said. Save any evidence, such as emails, receipts, or photos. Keep notes on all conversations with managers or employees, and copies of any complaints or follow-up responses. Detailed records can make the difference in proving discrimination and achieving a meaningful resolution.
Finally, don’t navigate this alone. If you were denied entry or treated unfairly because of your service or support animal, you may have strong legal options under both federal and Illinois law. Call 1818 to discuss your situation and protect your rights.
Service animals are not “optional guests.” They are essential medical aids—and the law protects your right to have them by your side.
